Are you receiving an overlap error pop-up when trying to schedule your Event? Well, this is likely the cause.
In this article, we'll learn why you are getting the "Overlapped" error when scheduling events and how to avoid this from happening.
Explanation:
If you're receiving the "Overlapped" error when attempting to schedule an Event, the cause is scheduling too close to another event scheduled using the same Delivery Platform Integration.
❗❗ Check Event Length ❗❗
Check your "Event Automation" by going to the "Event Info" section of your campaign that is scheduled.
You'll see the time set for webinar length if in "Live" mode.
If it's set to "Hybrid", the webinar time is defined according to the length of the video + the manual time defined.
If it's set to "Like-Live," the webinar time is defined according to the length of the video.
If you have a Countdown Room, that will also count towards the total webinar time of either an Automatic Event or a Semi-Automatic Event.
⚠️ NOTE ⚠️
The system adds 10 minutes between events as a buffer, so make sure you plan accordingly.
For any questions, please contact our Support team, and we'll be more than happy to assist you.
When an additional event (like an encore) causes the overlap
If your campaign has additional events (for example, an encore the next day), scheduling the same campaign more than once can place two of those additional events at the same time on the same integration. That triggers the Overlapped error, shown as "An additional event overlaps the next main event."
When this happens, AEvent lets you fix it right in the scheduler. It shows a prompt that reads "An additional event overlaps the next main event. Please select a different integration for the additional events." To resolve it:
Open the Select an integration dropdown and choose a second connected integration (a different Zoom, GoToWebinar, or Obvio account).
Click Schedule Event.
Your main event stays on its original integration, and the overlapping additional event is created on the integration you selected, so the two no longer collide.
⚠️ NOTE ⚠️
This prompt only appears if you have more than one compatible integration connected, and it must be a genuinely different account or host. Choosing a second integration gives each session its own encore. If you would rather have a single shared encore for everyone, set the extra time up as an additional event on one schedule, or deliver the encore as a replay instead.