With AEvent and Zoom Automation, 2 different types of video-sharing options are available. One is through our "Default" Desktop Share, and the second is an "HD" Camera share.
Which to use?? Well, this really boils down to what type of video presentation you have.
Default "Desktop Share": Choose this if your presentation is mainly a PowerPoint / slideshow presentation. Perhaps there is a video of your presenter on-camera in the corner of the screen, but the main focus is on your slide presentation.
Zoom "HD": Choose this option if your presentation involves full-screen high-motion video, studio video, and mainly a more on-camera experience than an on-desktop presentation.
Our Zoom HD option utilizes Zoom's Excellent streaming quality, and we can output up to a full 1080P/30FPS feed into your Zoom account.
However, by default, your account has a 480p setting (similar quality to a standard DVD video).
(A Zoom account is automatically considered a Business Plan when the account has 10 or more Pro paid plans.)
Standard Zoom plans can request an upgrade, and at a minimum, will be increased to 720p.
Step 1: Contact Zoom Support
This feature needs to be enabled by Zoom Support directly and can only be accomplished through a direct support request.
Zoom Support Article:
Step 2: Wait for the feature to be enabled
After contacting Zoom support, please allow up to 3 business days for the feature to be enabled. (usually, this occurs within a couple of hours).
Once enabled, you can review the settings within your Zoom account to verify.
In order to verify...
Open up the settings of a scheduled Webinar or Meeting within your Zoom account.
If HD has been enabled, you'll see 'always send 1080p video to attendees'.
(if you were upgraded to 720p you will see the Enable HD video for Attendees checkbox, but NOT the 1080p sub-checkbox).
Once Zoom has increased the resolution in which you can broadcast, it's time to enable it within the AEvent timeline you're working with.
First, open the timeline you are working with.
Then select Integrations and open the settings for your Zoom integration.
Under your Zoom Settings, Enable HD High Motion Video.
Click Enable, then click Save.
NOTE: This setting change is NOT retroactive. Meaning any Zoom Meetings or Webinars that were scheduled prior to the upgrade and timeline update taking place, will need to be changed manually (as shown in the first image above).