If your Zoom webinar video comes out laggy, choppy, or jumpy during your event, the fix usually lands in one of two buckets. Figure out which one matches what you're seeing:

The motion is jumpy or jittery on full-motion, talking-head video. If your presentation is mostly on-camera footage and the movement stutters or skips, you're most likely on the "Screenshare" delivery method. Screenshare is built for slides, not motion. Switching to HD High Motion Video (covered in this article) gives you a steady camera-style feed that keeps up with movement.

The video is blurry or soft, but the motion itself is fine. That's a different problem. It means HD is on, but your Zoom account hasn't had Full HD turned on yet, so you're capped at a lower resolution. The steps below for setting your Zoom HD level fix that.

A quick note on names, since the same things get called different things. "Screenshare" is also labeled "Default" or "Desktop Share." "HD High Motion Video" is sometimes called "HD Camera" or "Zoom HD." They all refer to the same two options.

With AEvent and Zoom Automation, 2 different types of video-sharing options are available. One is through our "Default" Desktop Share, and the second is an "HD" Camera share.

Which to use? This really boils down to what type of video presentation you have.

Default "Desktop Share": Choose this if your presentation is mainly a PowerPoint / slideshow presentation. Perhaps there is a video of your presenter on-camera in the corner of the screen, but the main focus is on your slide presentation.

Zoom "HD": Choose this option if your presentation involves full-screen high-motion video, studio video, and mainly a more on-camera experience than an on-desktop presentation.

One important caveat: HD is not always the better choice. If your content is mostly slides, spreadsheets, or fine text, the Default "Desktop Share" at 1080p can actually look sharper than the HD camera feed, because the camera feed tops out at a lower resolution unless your Zoom account is on the highest tier. So don't switch a detailed slide deck over to HD just because it's the "HD" option. Match the method to the content: motion-heavy on-camera video wants HD, slide-heavy decks want Desktop Share.

Our Zoom HD option streams a higher-quality feed into your Zoom webinar, up to a full 1080p at 30fps.

The HD resolution itself is controlled in your Zoom account, not inside AEvent. In your Zoom account settings, under your Webinar settings, look for HD Video Quality. It offers two levels: Standard HD (720p) and Full HD (1080p).

Which level you can use depends on your Zoom plan:

720p (Standard HD) is available on Pro plans and higher.

1080p (Full HD) requires a Business, Education, or Enterprise account, or a Pro account with a Zoom Events or Zoom Webinars Plus license.

Turning it on: depending on your plan, Full HD may already be a self-serve toggle in your Zoom settings. If you don't see the Full HD option, contact Zoom Support and ask them to enable HD video for your account. If Zoom has to enable it, allow a little time for the change to take effect, often within a few hours.

Contact Zoom Support

Zoom's HD video guide for webinars: Enabling HD video for Zoom Webinars

Once HD is available on your Zoom account, you can verify it. Open the settings of a scheduled Webinar in your Zoom account. If HD has been enabled, you'll see Enable HD video for attendees, and when Full HD is active, Always send 1080p video to attendees.

Once Zoom has increased the resolution in which you can broadcast, it's time to enable it within the AEvent timeline you're working with.

First, open the timeline you are working with.

Then select Integrations and open the settings for your Zoom integration.

Under your Zoom Settings, Enable HD High Motion Video.

Click Enable, then click Save.

NOTE: This setting change is NOT retroactive. Meaning any Zoom Meetings or Webinars that were scheduled prior to the upgrade and timeline update taking place, will need to be changed manually (as shown in the first image above).