Aloware is a business phone, SMS, and MMS platform built for sales and support teams. AEvent connects to it natively, so you can text your registrants without touching Aloware's API.
Your registrant can be sent a message not only at the moment they register, but anywhere throughout your campaign. Target the right audience and send them the right message at the right time.
With Aloware's SMS and MMS (picture message) capabilities paired with AEvent's timeline, your messaging is fully unlocked. | Timeline Actions:
Good to know: sending to US and Canada numbers requires A2P 10DLC registration on your Aloware line. |
How to find your Aloware API Key and Line ID
To connect Aloware to AEvent, you need two values from your Aloware account: your API Key (Aloware calls this your API token) and the Line ID of the number you want to send from.
To find your API Key:
Log into your Aloware account.
Go to Integration > Lead API. Your account API token is shown there.
Copy that token value. This is your API Key.
To find your Line ID:
In Aloware, open the line you want AEvent to send from (or create a new one).
Your Line ID is the ID of that line.
Copy the Line ID. You will paste both values into AEvent in the next section.
For the latest steps from Aloware, see their Support Center.
Before you can send to US or Canada phone numbers, your Aloware line must be A2P 10DLC registered.
US and Canada carriers block unregistered 10DLC traffic. If your Aloware line is not registered and approved, your messages can silently fail to deliver even though everything looks correct in AEvent. Aloware handles 10DLC registration on their platform, so complete it there before you go live. Until your line is registered and approved, treat US and Canada sending as not yet ready.
Aloware's Support Center walks through their registration steps.
Adding your Aloware Account to AEvent
In AEvent, navigate to Integrations, then click Add Integration.
Search for Aloware and select it from the list.
Aloware will expand to show its available actions, Send SMS and Send MMS. Click Add Integration inside the expanded panel.
Name your integration as you see fit, then click Connect.
A window will open asking for your API Key and your Line ID. Paste both values from your Aloware account and submit.
Once your Aloware account is added successfully, it will show its Connected state and you will be able to click Test. A successful connection returns a positive test result.
Activating your Aloware Integration within a Campaign
After adding Aloware, you must activate it inside the campaign you want to use it in. Open your campaign, select the Integrations tab, and toggle your Aloware integration to Active.
As long as you have activated the integration, you are ready to use it in your timeline actions.
If you want to send from a different Aloware line, or refresh your account details after a change in Aloware, open the integration's settings with the cogwheel icon.
Creating a Timeline Action to Send an Aloware SMS
In the timeline builder, create an action and choose the date and time you want it to fire. Select the audience you are targeting, then select your Aloware integration and Send SMS. Use the Personalization menu to customize the message while keeping it dynamic. When your message is ready, click Create.
Your Aloware Send SMS action now appears on your timeline and will fire at the time you set for every registrant in the audience you chose.
Creating a Timeline Action to Send an Aloware MMS
In the timeline builder, create an action and choose the date and time you want it to fire. Select your audience, then select your Aloware integration and Send MMS. Choose the image you want to send (upload your images to the Media area first), then customize the message text with the Personalization menu. When ready, click Create.
Your Aloware Send MMS action now appears on your timeline. Registrants in your chosen audience will receive your image along with the message text at the time you set.
How to reconnect your Aloware Integration
If you run into issues with your Aloware integration, your API Key may have been reset or rotated, or your Line ID may have changed. Navigate to Integrations, find Aloware, and click Test. If the test is not successful, the first step we recommend is reconnecting.
Click Re-Connect on the Aloware card.
Re-enter your API Key and Line ID from your Aloware account and save.
Click Test again to confirm the connection.
How to remove your Aloware Integration from AEvent
To remove your Aloware integration, navigate to Integrations, locate your Aloware integration, and click the trashcan icon. You will be prompted to confirm.
Removing this integration will immediately affect its use with any campaigns it is active in.
If you are experiencing issues but do not want to remove it, try Re-Connecting first (above). You can always re-add the integration later.
Troubleshooting
Test connection fails: Double-check that your API Key and Line ID were pasted correctly with no extra spaces, and that the Line ID belongs to a valid line in your Aloware account.
Messages are not delivering to US or Canada numbers: This is almost always incomplete A2P 10DLC registration. Confirm your Aloware line is registered and approved before sending.
Some registrants do not receive a message: A message can only be sent to a valid mobile number. Make sure you are collecting a phone number at registration, and that it is a real mobile number in the registrant's country.
Integration not appearing in a campaign: Confirm Aloware is toggled Active in that campaign's Integrations tab and shows Connected.
Timeline actions not firing: Verify the integration is Active in the campaign and the connection shows Connected, and that the action's audience and timing are set the way you expect.
Messages are not sending (not enough Aloware credits): Your Aloware account needs available credit to send SMS and MMS. If your balance runs out, Aloware won't send the message, and an error like "Aloware could not send an SMS: Oops! Looks like you don't have enough credits to send more text messages" appears under the lead's information in AEvent. Add credit to your Aloware account, then try again.
If you need any additional help connecting Aloware to AEvent, please don't hesitate to reach out to our support team.
Related Articles
Telnyx — another SMS and MMS provider with the same timeline actions.
Twilio — SMS and MMS provider with the same Send SMS and Send MMS actions.
SlickText — SMS and MMS via API key.
Simple Texting — single-token SMS and MMS integration.