AStream & Zoom supports the import of pre-created auto-chat roll.

You can create a Timeline Action for an Auto Chat to Audience. If you would like to review a tutorial on how to setup a Timeline action to accomplish for a single action, please review 'Creating a Timeline Action to send an Automatic Chat MSG to Attendees'.

This feature supports the import of a CSV file filled out with up to 500 messages.

FORMAT:

Where "After" is the number of seconds into the webinar the chat fires.

Header:

Name | Message | After

Sample:

The tabs in your file should work but if there are issues you may need to switch to commas.

Header:

name, message, after

Sample:

The order doesn't matter as long as the columns match the headers as it looks for the index of name (or from), message (or msg), and after (or time).

Once you import your CSV and it is successful, you'll be able to see the individual actions created within your Campaign.

BONUS: You can use our Personalization Menu to personalize the outgoing timed message so it connects with your Live Attendees a bit stronger!

Making a link clickable: To have a URL appear as a clickable link in chat, include the full https:// prefix in your message, for example https://aevent.com rather than aevent.com. Without the prefix the address sends as plain text and viewers cannot click it.

🎯 Target Specific Events When Importing Auto Chats

You can now specify which event your Auto Chat messages apply to during the import process.

This is especially useful when running multiple timelines (e.g., Main Event, Encore, Bonus Sessions) under one Event Group.

When importing chats via CSV or the "Add Auto Chat" button, simply select the event (like "Main Event") from the For Event dropdown to ensure your messages trigger at the right time and in the right context.

Bulk Import for Zoom Auto Chat to Audience

Auto Chat to Audience (Zoom) now supports CSV bulk upload — perfect for saving time and ensuring consistent audience communication during your webinar.

Where to Find It

Inside your Timeline, add an Auto Chat to Audience action (Zoom only).
You’ll see a Message field and a new button: Bulk Import – Import CSV.

CSV Format

Your CSV has two columns: after and message. Start with the header row after, message, then add one message per row.

⚠️ CSV Rules:

after is the delay in seconds before the message sends, counted from when the action fires. Use 0 to send right away, or 60 to send one minute later.
message is the chat text. Wrap it in double quotes. This is required when the text contains a comma, and it is safe to do on every row.

✅ Example CSV:

after, message
0, "Format the CSV like this."
60, "This message is delayed by 1 minute."

How It Works

Prepare your CSV using the format above.
In AEvent, click Import CSV inside the Auto Chat to Audience action.
Your messages will be pulled into the action, one per row.
Each message sends on its own after delay once the action fires, so you do not need to set individual send times on your Timeline.

Best Practices

Name your file clearly. Use something like ProductLaunch_AutoChat.csv so you can easily identify it later.
Keep messages short. Chat is best when it’s snappy and to-the-point.
Avoid overwhelming attendees. Space messages out thoughtfully to enhance—not distract from—the presentation.
Test before going live. Load your messages and preview the timing inside your Timeline to ensure smooth delivery.

Import Auto Chat Messages