AStream & Zoom supports the import of pre-created auto-chat roll.
You can create a Timeline Action for an Auto Chat to Audience. If you would like to review a tutorial on how to setup a Timeline action to accomplish for a single action, please review 'Creating a Timeline Action to send an Automatic Chat MSG to Attendees'.
This feature supports the import of a CSV file filled out with up to 500 messages.
FORMAT:
Where "After" is the number of seconds into the webinar the chat fires.
Header:
Name | Message | After
Sample:
The tabs in your file should work but if there are issues you may need to switch to commas.
Header:
name, message, after
Sample:
The order doesn't matter as long as the columns match the headers as it looks for the index of name (or from), message (or msg), and after (or time).
Once you import your CSV and it is successful, you'll be able to see the individual actions created within your Campaign.
BONUS: You can use our Personalization Menu to personalize the outgoing timed message so it connects with your Live Attendees a bit stronger!
🎯 Target Specific Events When Importing Auto Chats
You can now specify which event your Auto Chat messages apply to during the import process.
This is especially useful when running multiple timelines (e.g., Main Event, Encore, Bonus Sessions) under one Event Group.
When importing chats via CSV or the "Add Auto Chat" button, simply select the event (like "Main Event") from the For Event dropdown to ensure your messages trigger at the right time and in the right context.
Bulk Import for Zoom Auto Chat to Audience
Auto Chat to Audience (Zoom) now supports CSV bulk upload — perfect for saving time and ensuring consistent audience communication during your webinar.
Where to Find It
Inside your Timeline, add an Auto Chat to Audience action (Zoom only).
You’ll see a Message field and a new button: Bulk Import – Import CSV.
CSV Format
Your CSV should include one column only, labeled message. Each row = one chat message.
⚠️ CSV Rules:
If your message includes a comma, wrap it in double quotes.
No commas? No quotes needed.
✅ Example CSV:
Welcome everyone to today’s session! "This line needs to be in quotes, as it has a comma" We’ll be starting in 5 minutes
How It Works
Prepare your CSV using the format above.
In AEvent, click Import CSV inside the Auto Chat to Audience action.
Your messages will be pulled into the action, one per row.
You can then set the exact send time for each message directly on your Timeline (e.g. “00:02:00” to fire 2 minutes in).
Best Practices
Name your file clearly. Use something like
ProductLaunch_AutoChat.csvso you can easily identify it later.Keep messages short. Chat is best when it’s snappy and to-the-point.
Avoid overwhelming attendees. Space messages out thoughtfully to enhance—not distract from—the presentation.
Test before going live. Load your messages and preview the timing inside your Timeline to ensure smooth delivery.