ManyChat WhatsApp
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Written by AEvent
Updated this week

Integrating ManyChat WhatsApp into your AEvent timeline will allow you to trigger Automation Flows within ManyChat utilizing WhatsApp as the delivery channel.

When your Registrant registers for your event, if they provide their phone number, you can automatically have an Automation Flow triggered On-Registration, anywhere before, during, or after your event, including any dynamic value you wish to send (First Name, Join URL, Time/Day/Week/Month of Webinar in their Time zone, et).

Timeline Actions:

Adding ManyChat WhatsApp To AEvent

In order to add your ManyChat WhatsApp Integration, you will need to first navigate to Integrations within AEvent, click Add Integration, and then select ManyChat WhatsApp.

  • Then name your integration as you see fit, and click 'Add.'

Next, you will need to log into your ManyChat account.

  • Once logged in, locate the Gear Icon for your Settings and click on it.

  • Scroll down and select the API option, which allows you to retrieve your API key.

  • Copy the API key and store it in a notepad, as this value we need when we integrate to AEvent.

Note: If you haven't created an API key before, you may need to generate a new one by clicking the appropriate option.

Next, return to the Integration Pop-Up Window inside AEvent and enter your ManyChat WhatsApp API Key.

Once your ManyChat WhatsApp account has been successfully added, you will see its Connected state, and you will be able to click on 'Test.'

A successful connection will yield a positive test result. Congratulations, your ManyChat WhatsApp account is now successfully connected to AEvent!

Creating Message Templates And Submitting For Approval


Before you are able to connect any of the automation flows to AEvent, we need to have Message Templates created and approved to connect to the Flow automations.


When you create your Message template keep in mind what you want your message to be, you can only edit once in a 24 hour period.

  • Go to Settings

  • Under Channels, Select WhatsApp

  • Below the WhatsApp title, select Message Templates.

  • Click on the New Template button.

  • Start with Naming the Template and selecting the Template Category, then select the Languages you are using.

  • Next, fill out the rest of the template.

    • Remember to make sure that you provide samples of the system/custom fields you are using.

  • You are able to see what the message will look like on the mockup on the right.

  • Once you are done editing the template, go to the top of the template and select Send To Review.

  • When you go back to your dashboard, you will see it will most likely be Approved.

Alright!! Once you have your templates ready, you then can go and create the Automations, which will be the Flows we connect to within AEvent.

Configuring The ManyChat WhatsApp Integration Within A Timeline

In order to utilize your ManyChat WhatsApp Integration within AEvent, you need to activate it within the timeline you are working with. To do this, open the timeline you are working with.

In order to utilize your ManyChat WhatsApp Integration within AEvent, you need to activate it within the timeline you are working with.

  • Open the timeline you are working on.

  • Select your ManyChat WhatsApp Integration as Active, then click on the cogwheel to set up to send a ManyChat WhatsApp Message Template on-registration.

    • If you wish to only send an ManyChat WhatsApp message thru a timeline action, you can skip the cog-wheel.


➡️ This is unique to this integration: ⬅️

If you want to send a WhatsApp Message Template when someone registers, and you have selected the checkbox, Send Template On Registration.

You MUST have the trigger disabled in your ManyChat WhatsApp Flow/Automation.

If you do not set it up this way, it will trigger two messages to be sent off to that registrant, and sometimes they are incomplete Messages.


⚠️ NOTE: Select The Right Flow ⚠️

If you have a few Flows set up in your ManyChat Account, they will be seen here, EVEN though you are only using ManyChat WhatsApp integration. Make sure you select the right Flow for this Timeline.


And that's it. From here, you can create a timeline action utilizing your ManyChat WhatsApp Integration.

Creating A Timeline Action to Send a ManyChat WhatsApp Flow

From the timeline you're using, click "Create Action" on the top right.

  • Under When

    • If you are setting Timeline Actions, the Event Day

    • Select when you want the action to take place Before or After

      • If you are setting up an Action on any other day from the Event Day, you will not see the Before and After toggle

  • Under Who

    • Select your Audience

  • Under What

    • Select WhatsApp -> The only option is Send WhatsApp Flow.

      • Then select the Flow you want to use.


➡️ This is unique to this integration: ⬅️

For the Flow for the Timeline Actions, You MUST have the trigger disabled in your ManyChat WhatsApp Flow/Automation that goes for any Contact Event Occurs trigger.

If you do not set it up this way, it will trigger two messages to be sent off to that registrant, and sometimes they are incomplete Messages, and the timing is wrong.


⚠️ NOTE: Select The Right Flow ⚠️

If you have a few Flows set up in your ManyChat Account, they will be seen here, EVEN though you are only using ManyChat WhatsApp integration. Make sure you select the right Flow for this Timeline.


  • When you have your action set up, click "Create".

  • This is how it will look on your timeline.

How To Reconnect ManyChat WhatsApp

If you are encountering issues with your ManyChat WhatsApp integration, it is possible that your API information has changed from ManyChat WhatsApp, has been reset, or has been closed. If you click 'Test' and it is NOT successful, the first step we recommend is reconnecting your integration.

By clicking Re-Connect, you will need to re-enter your ManyChat WhatsApp API authentication.

Once your ManyChat WhatsApp account has been successfully added, you will see its Connected state, and you will be able to click on 'Test'.

A successful connection will yield a positive test result. Congratulations, your ManyChat WhatsApp account is now successfully connected to AEvent!

How To Remove ManyChat WhatsApp

If you want to remove your ManyChat WhatsApp integration from AEvent, you need to navigate to Integrations, locate your ManyChat WhatsApp integration, and click on the trashcan icon.

You then will be prompted to confirm deletion.

(NOTE: Removing this integration will immediately affect its use with any timelines that it is active in.)

If you are experiencing issues with this integration but do not desire to REMOVE it, we recommend reconnecting it instead. This will allow it's configuration to

continue as set within your timelines.

Once you confirm removal, the integration within AEvent no longer exists.



🆘 Help Is Here 🆘

If you have any questions about this Integration, please reach out to our Support Team with any questions about the ManyChat and AEvent Integration.


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