Two-Factor Authentication (2FA) adds an extra layer of security to your AEvent account. Once it is turned on, logging in requires a one-time code from your mobile device in addition to your password.
2FA is available to Expert-level users only. This guide walks you through turning it on, choosing how long it stays valid, and resetting or disabling it later.
Before you begin
You will need:
Expert-level access on your AEvent user. The Security settings are hidden for lower user levels.
An authenticator app on your phone, such as Google Authenticator or Authy.
Set up 2FA
Step 1: Confirm your user level is Expert
Go to Account Settings.
Confirm your User Level is set to Expert.
If you are not on Expert, the Security tab will not appear.
Step 2: Open your Security settings
Go to Settings > Security.
Under the Two-Factor Authentication section, click Setup.
Step 3: Scan the QR code
Open your authenticator app and scan the QR code shown on screen.
Enter the code your app generates to confirm the connection.
Step 4: Choose when 2FA expires
After setup, you are prompted to choose how long 2FA should stay valid before you are asked for a code again.
What "Never" really means
If you choose Never, 2FA stays active only for your current session — until you log out.
Logging out destroys your session. If 2FA stayed valid forever — even after logout — anyone using the same device (for example at a public library or a shared computer) could bypass 2FA just by knowing your password.
So even with Never selected, you will be prompted for 2FA again the next time you log in. That is by design, not a bug — it is what keeps your account safe.
Reset or disable 2FA
Once 2FA is set up, the Security settings also give you two options:
Reset — use this when you switch to a new phone, so you can re-scan the QR code on the new device.
Disable — turns 2FA off entirely. Not recommended unless absolutely necessary.
Frequently asked questions
I do not see the Security tab. Where is it?
The Security tab only appears for Expert-level users. Set your User Level to Expert in Account Settings, then reopen Settings > Security.
I got a new phone. How do I move my 2FA?
Use the Reset option in Settings > Security, then scan the new QR code with the authenticator app on your new phone.
Do I have to enter a code every time I log in?
Yes. Even with the Never expiration option selected, logging out ends your session, so you will be prompted for a fresh 2FA code the next time you log in.