Our support portal operates in a way where you can also share the access link to the support portal without needing to share your AEvent account access. The link doesn't change Unless you initiate a change (more on that later).

To either open the support portal, or to copy the link and share with your team, click the Headphone Icon in the lower right hand corner, and a popup menu will appear.

Reset Support Link - Want to change the link / key that is used to access your Support Portal? Clicking this will do so.

Copy Support Link - Click Here to copy your Support Portal link to share with someone else, or bookmark it.

Open Support - Below, we've commented on the functionality of the support portal with each delivery platform being used within your campaign. The support portal view CAN support different platforms at the same time. Below, for ease of review, we've divided the graphic tutorial based on type.

In the Zoom Support Portal you'll find a Promote Panelists button. Clicking it promotes all of the webinar's current panelists to co-hosts in one step, so your support team can moderate the chat (including deleting messages), manage participants, and handle Q&A.

When you click Promote Panelists, you'll be asked to confirm — "Are you sure you want to promote all panelists to co-hosts?" Click Ok to promote them.

Good to know: promotion is not automatic — it happens only when you click this button. After promoting, each person's name in the Zoom Participants list will show (Co-host). For a panelist to delete chat messages, also make sure Settings → In Meeting (Basic) → "Allow participants to delete messages in webinar chat" is turned on in your Zoom account.

For the full walkthrough, see How To Co-Host With AEvent Automation And Zoom.