Welcome to AEvent! For our users, navigating and optimizing our platform is essential. Here's a step-by-step guide to accessing our support:
Account Access: Firstly, ensure you're signed into your AEvent account. You can do so by visiting https://app.aevent.com. There are Articles that are only available to you when you are signed in.
Self-Help Resources: Once signed in, you may proceed to our comprehensive help center at https://help.aevent.com. This portal is filled with tutorials, frequently asked questions, and detailed documentation to guide you through various features and processes.
Immediate Support and Assistance: In case of urgent issues or if needing direct support, don't hesitate to utilize our live chat feature, found at the bottom right of our platform. Alternatively, email us directly at [email protected]. Our dedicated support team is available from Monday to Friday, 7 AM EST to 9 PM EST. We pride ourselves on our responsiveness; typically, you'll receive a reply within 3 hours from the moment you reach out.
Remember, our goal at AEvent is to ensure your experience is smooth and productive. We're always here to help and appreciate your trust in our platform.