Welcome to AEvent! For our users, navigating and optimizing our platform is essential. Here's a step-by-step guide to accessing our support:
Account Access: Firstly, ensure you're signed into your AEvent account. You can do so by visiting https://app.aevent.com. There are Articles that are only available to you when you are signed in.
Self-Help Resources: Once signed in, you may proceed to our comprehensive help center at https://help.aevent.com. This portal is filled with tutorials, frequently asked questions, and detailed documentation to guide you through various features and processes.
Immediate Support and Assistance: In case of urgent issues or if needing direct support, don't hesitate to utilize our live chat feature, found at the bottom right of our platform. Alternatively, email us directly at [email protected]. Our support team is available Monday 7 AM EST continuously through Saturday 12 AM EST (midnight). We pride ourselves on our responsiveness; typically, you'll receive a reply within 3 hours from the moment you reach out.
Chat with AgentWinter, our AI support agent: AEvent support includes AgentWinter, our AI support agent, available in live chat. AgentWinter has the same access to AEvent as our human support team, so when you're signed in it can work directly inside your account instead of pointing you to a generic article. It can help you build out campaigns, review your results, check backend logs to track down an issue, and answer questions about your specific integrations and settings. It's backed by our full help center along with AEvent's broader product knowledge, so its answers stay current as our documentation grows. The same AEvent platform access that powers AgentWinter is available to you too. See AEvent MCP Server and Documentation to connect your own AI assistant.
Remember, our goal at AEvent is to ensure your experience is smooth and productive. We're always here to help and appreciate your trust in our platform.