When running an Evergreen online event, it can become costly to always staff your webinar with Support to answer live questions, objections, and handle live engagement.
Not only that but as humans, we have a tendency to disengage and/or become sidetracked when the active task doesn't need our constant attention.
(Someone monitoring a live chat, waiting for a question to come in, over time, will become slower and slower at answering those live questions.)
We also know as a consumer, generally, we are most likely to make a purchasing decision if we have all of our questions regarding that purchase answered live.
So, with that said, we've come up with the perfect solution! When an active attendee asks a question within your AStream webinar, that question will be piped through to your Slack channel, allowing either yourself or a team member to respond from within Slack.
This not only frees up the potential team member from monitoring a chat, waiting for a question to come in, but allows you to engage directly, never missing a question. . |
Timeline Function:
 Platform Support:
AStream |
Adding an AEvent Slack Bot to your Slack Account
In order to add a Slack Integration, you will need to first navigate to Integrations within AEvent, click Add Integration, and then search / select Slack.
Then, name your integration as you see fit, and click 'Add.'
When you click on 'Add,' a pop-up from Slack will appear. Please login and select the correct workspace that you would like to integrate into AEvent.
Once you click Allow, your Slack integration has been successfully added, and you will see its Connected state.
You can click on 'Test'. A successful connection will yield a positive test result.
Congratulations, your Slack account is now successfully connected to AEvent!
Configuring your Slack Integration work with an AStream Evergreen Campaign
Now that you have added your Slack integration into AEvent, you need to activate it within an AStream Campaign. To do this, open the Campaign you are working with.
Then select Integrations, set your Slack Integration as Active, then click on the cogwheel to define your settings.
Within the Integration Settings, you need to select the Slack Channel with which you would like your Slack Bot to correspond, whether or not you would like a notification sent when a new registration is generated when a new attendee joins or leaves your webinar, OR just when a new message from a live attendee is received.
Once you make your selections and click Update Settings, your Slack setup is now complete!
When someone attends your webinar running on AStream using this Campaign, the live audience questions will be piped through to your Slack channel, which you can directly respond from within Slack, and they will receive your response back inside the Evergreen Webinar System.
Check out the Tutorial below to set up pre-determined replies within your campaign so that within Slack, when you receive a message, you can select it from a drop-down list!
Responding to a Live Viewer's question from Slack
In the diagram below, we cover the different steps and views of corresponding with a viewer live on the webinar platform, receiving the message in Slack, replying from Slack, and the viewer receiving the reply back in the platform.
Think that's cool? Check out the flow below, where we go over using Support Canned Replies from within Slack! TIME SAVER!
Use Support Canned Replies in your Slack Channel to quickly answer your commonly asked questions.
AEvent + Slack can utilize the Support Canned Responses area of our Timeline Builder, so you or your team members can reply to Live Questions using Pre-Determined replies. This can be extremely helpful when creating replies to all of your most frequently asked questions.
To set this up, head over to Support Canned Responses in the Advanced Section of your Campaign (check out this Tutorial).
In the diagram below, we show how the interactions appear and work for both the viewer, as well as the Slack user.
As you can see, it all is quite super simple! (can be monitored from your phone 😁)
Utilizing the combination of these functions can really accelerate the time in which it takes yourself or a team member to reply to your live audience, answering their questions quickly and accurately can easily make the difference between a conversion, or a fail.
How to reconnect your Slack Integration
If you are encountering issues with your Slack integration, it is possible that the API key issued from Slack has been reset or changed. If you click 'Test' and it is NOT successful, the first step we recommend is reconnecting your integration.
When you click on 'Re-Connect,' a pop-up from Slack will appear. Please login and select the correct workspace that you would like to integrate into AEvent.
Once reauthorized, your integration will show as Connected, and you will be able to click on 'Test'.
A successful connection will yield a positive test result. Congratulations, your Slack account is now successfully Re-connected to AEvent!
How to remove your Slack Integration from AEvent
If you want to remove your Slack integration from AEvent, you need to navigate to Integrations, locate your Slack integration, and click on the trashcan icon.
You will then be prompted to confirm the deletion.
(NOTE: Removing this integration will immediately affect its use with any campaigns that it is active in.)
If you are experiencing issues with this integration but do not desire to REMOVE it, we recommend reconnecting it instead. This will allow its configuration to
continue as set within your campaigns.
Once you confirm removal, the integration within AEvent no longer exists.