Integrating OpenAI into your AEvent campaign allows you to power an AI assistant that can automatically answer attendee questions in real time, using your own event content as the “brain.”
When your registrant joins your AStream or Zoom Meeting/Webinar, OpenAI can read a Q&A CSV (stored in Google Sheets) and respond in chat on your behalf—clarifying offers, answering FAQs, and handling common objections—so your team can focus on presenting and closing, not typing. |
Campaign Actions:
Reply to Registrant Chat Messages
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How to find your API info for OpenAI
Before you can connect OpenAI to AEvent, you’ll need an API key from your OpenAI account.
Steps:
1. Go to the OpenAI API Platform
Visit the OpenAI platform:
https://platform.openai.comSign in or create an account.
You can also access it by going to OpenAI.com and logging in this way:
Open your settings
In the top-right corner, click the gear icon.
Go to the API Keys page
In the left-hand menu, scroll down and click API keys.
This page is where you create and manage your secret API keys.
Create a new secret key
Click + Create new secret key (or similar).
Give it a name like AEvent OpenAI Integration.
Click Create secret key and copy it immediately—OpenAI only shows it once.
You’ll use this key once when adding OpenAI to AEvent.
Adding OpenAI to AEvent
Steps to add OpenAI
Go to Integrations in AEvent
Log in to AEvent.
From the main navigation, go to Integrations. (This is where all 65+ native integrations live—email, CRM, SMS, WhatsApp, Google Sheets, etc.).
Add the OpenAI integration
Click Add Integration.
Search for OpenAI (or locate it in the list).
Click OpenAI to start setup.
Name and connect
Give your integration a clear name. Paste your OpenAI API key into the API Key field.
Click Continue.
AEvent will validate the key and mark the integration as Connected if everything is correct.
Side Note 1: Add a Google Sheets integration
OpenAI will use a CSV/Q&A dataset that lives in Google Sheets, so you’ll also need the Google Sheets integration turned on in AEvent.
Go to Integrations → Add Integration → Google Sheets and connect your Google account.
(For a detailed setup walkthrough, check the existing Google Sheets integration guide here)
You don’t have to actually use the Google Sheets integration for automation in that campaign—it just needs to be enabled so OpenAI can read from your sheet.
Side Note 2: Prepare your Google Sheet (Q&A CSV)
You’ll get the best results if your AI “brain” (your sheet) is clean and structured.
Recommended format (example):
Column A: Question
Column B: Answer
Optional: Additional columns like Category, Product, or Tags.
Privacy warning (important):
If this sheet comes from a prior event export (e.g., Zoom Q&A, chat logs, support tickets):
Remove all registrant/attendee identifiers:
Names
Emails
Phone numbers
Exact company names or any personal details
Keep only the generic question and your generalized answer.
Anything left in the sheet is fair game for the AI to repeat back to future attendees—so don’t give it personal data you wouldn’t want echoed in chat.
Configuring OpenAI integration within a campaign
Once OpenAI and Google Sheets are both connected at the account level, you can wire them into a specific campaign.
Prerequisite:
Google Sheets integration enabled (in the same campaign).
OpenAI integration added (Section 2 above).
Steps inside your AEvent campaign
Open your campaign
Go to Campaigns in AEvent.
Open the AStream or Zoom (Meeting/Webinar) campaign where you want AI-powered chat.
Go to the campaign’s integrations/settings
Enable OpenAI for the campaign
Toggle OpenAI to On.
Choose the OpenAI integration you created earlier. Turn on "Reply to Registrant Chat Messages"
Select your Google Sheet
Choose the Google Sheets (from the Google account you connected with the Google Sheets integrations).
Select the Spreadsheet that contains your Q&A.
Save your configuration
Click Update Settings to lock in your OpenAI + Google Sheets configuration for this campaign.
How it behaves in your events:
Once configured:
During your AStream events, when attendees ask questions in chat, AEvent can pass the question to OpenAI along with the Q&A from your sheet.
During Zoom Meetings/Webinars, AEvent can do the same using the Zoom chat/Q&A feed.
OpenAI then responds automatically in chat based on the closest matching Q&A from your sheet, so common questions are handled instantly and consistently.
You (or your team) can still jump into chat at any time—OpenAI just takes the load off repetitive questions.
How to reconnect OpenAI
If you are encountering issues with your OpenAI integration, it is possible that your API information has changed from OpenAI, has been reset, or has been closed.
If you click 'Test' and it is NOT successful, first step we recommend is reconnecting your integration.
By clicking Re-Connect, you will need to re-enter your OpenAI API Key for the API authentication purpose.
Once your OpenAI account has been successfully added, you will see its Connected state, and you will be able to click on 'Test.'
A successful connection will yield a positive test result.
Congratulations, your OpenAI account is now successfully re-connected to AEvent!
How to remove OpenAI
If you want to remove your OpenAI integration from AEvent, you need to:
Navigate to Integrations.
Locate your OpenAI integration and click on the Trashcan icon.
You will then be prompted to confirm the deletion.
Once you confirm removal, the integration within AEvent no longer exists.
⚠️ NOTE: ⚠️
Removing this integration will immediately affect
its use with any campaigns that it is active in.
If you are experiencing issues with this integration but do not desire to REMOVE it, we recommend reconnecting it instead.
This will allow its configuration to continue as set within your campaigns.
🆘 Help Is Here 🆘
If you have any questions about this Integration, please reach out to our Support Team with any questions about the OpenAI and AEvent Integration.