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Error: Cannot encore registrants from the same event twice.

Updated over 3 weeks ago

Encore Logic Update: Avoid Double-Pulling the Same Registrants

If you're using multi-event campaigns in AEvent—whether for challenges, workshops, or back-to-back offers—it’s important to understand how encore logic works to avoid confusing your audience or disrupting automations.

What You Can’t Do:

You cannot encore registrants from the same event into multiple future events.

Example (Incorrect Setup):

  • Event #1 → Feeds Event #2 (Encore for non-attendees)

  • Event #1 → Also tries to feed Event #3 (Another encore or follow-up)

In this setup, Event #3 will be empty, because registrants from Event #1 were already used in Event #2.

What You Should Do Instead:

Each registrant can only be encored once from any given event. To structure your campaign correctly:

  • Chain your events logically: Event #1 → Event #2 → Event #3

  • Use non-attendees or partial attendees from Event #2 to populate Event #3

  • Think of each encore event as a new stage, not a duplicate pull from the original event

Why It Works This Way:

Encore logic is designed to prevent duplicate messaging and over-saturation. Once registrants have been pulled into a follow-up event, they’re considered "used" from that source and won’t qualify for additional pulls from the same point.

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